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9/11 Memorial Visitors Guide

Everything you need to plan your visit to the 9/11 Memorial


Ten years after the events of 9/11, the National September 11 Memorial opened in Lower Manhattan. The 9/11 Memorial has been designed to honor the victims of the 9/11 attacks and the 1993 World Trade Center bombing. The 9/11 Memorial Museum will open in May 2014.

The 9/11 Memorial was designed by architect Michael Arad and landscape architect Peter Walker. Twin reflecting pools feature the names of the 2,983 people who were killed in the September 11, 2001 terrorist attacks in New York City, Shanksville, PA and at the Pentagon, as well as victims of the 1993 WTC bombing.

9/11 Memorial Directions

The South reflecting pool is viewed at the Ground Zero memorial site during the dedication ceremony of the National September 11 Memorial Museum in New York May 15, 2014 in New York City.
Spencer Platt/Getty Images News/Getty Images

Located in lower Manhattan, the 9/11 Memorial is most easily accessible by public transportation

  • Subway: A/C, J/M/Z, 2/3, or 4/5 to Fulton Street; 2/3 to Park Place; E to World Trade Center; R or 1 to Rector Street
  • PATH train: World Trade Center stop
  • Bus: M5 bus to Thames or Rector Street

If you are driving to the 9/11 Memorial, you should use 1 Albany St. New York, NY as the address in Google Maps or your GPS. There is street parking (much of it with meters) and parking lots are also available. That said, driving into the area is highly discouraged -- due to ongoing construction, as well as security restrictions, it is not very easy to get around the area and parking is pretty limited.

9/11 Memorial Map

This jpg map of the 9/11 Memorial shows nearby transportation and the location of the Memorial within the area and is easily printable.

9/11 Memorial Photos

Want to take a virtual visit to the 9/11 Memorial? Check out these 9/11 Memorial photos.

9/11 Memorial Admission and Hours

Visiting the 9/11 Memorial is free, but there is a $2/pass service charge for passes reserved in advance online or by phone. (Same day passes issued in person do not incur a fee.) Right now, they are limiting the number of daily visitors to the Memorial to approximately 7,000. The timed tickets are for admission arrival time, but there is no limit on the length of your stay (while the Memorial is open).

Visitors Hours: Daily, 10 a.m. - 8 p.m. (last entry at 7 p.m.)

Having trouble with your reservations or have questions? Your best bet is to email reservations@911memorial.org for help.

9/11 Memorial Same-Day Admission

A limited number of same-day passes to see the 9/11 Memorial are being distributed daily on a first-come, first-served basis. They are available at the 9/11 Memorial Preview Site at 20 Vesey Street.

Information for 9/11 Family Members

Many efforts are being made to ease access to the Memorial for family members of the victims of the September 11, 2001 and February 26, 1993 attacks, including:

  • Reserved Passes: Passes to access the Memorial have been reserved for family members and are available by calling 212-266-5201 daily from 9 a.m. - 7 p.m.
  • Regular Passes: Family members can also reserve passes online through the Online Reservations System.
  • 9/11 Family Member Reception: There is a separate reception/entry area for family members at 90 West St., adjacent to the Memorial.

Tips for Visiting the 9/11 Memorial

  • Arrive at the Memorial entrance as close to your ticketed time as possible. There's no real advantage to arriving more than 5-10 minutes beforehand, since tickets are staggered every 15 minutes. Arriving about 5 minutes after my ticketed time actually meant that I didn't have to wait in any lines at all.
  • There is no limit on the length of your stay at the 9/11 Memorial.
  • There are two sets of digital directories on site to help you find a name you might be looking for on the Memorial.

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